Q2: What are key qualities to look for in a coach?  

<Denise Binder>

When a program is considering implementing PBC there are some critical decisions that need to be made. First of all, who will be the coach? The person that is chosen to be the coach, first and foremost must have a good understanding of the initiative, or in this case, the DEC Recommended Practices. They should have access to trainings and resources around the PBC process. They must have flexibility in their work schedule so they can conduct the PBC cycle with practitioners. They must have the communication and organizational skills to create that collaborative partnership that is so important with their practitioners. Finding the right person to fill the coaching role will be critical to the success of your overall implementation!